Book a vehicle. On demand. It's that simple.
Use the Flash App or Website to book a ride for now or later. Specify your pick-up and drop-off location using a place name, a pin-drop or an address. Book a single ride or book the vehicle by the hour and receive a fare estimate and ETA before you book.
You'll be automatically assigned a uniformed Flash driver and vehicle to complete your trip. Monitor your driver's progress to your pick-up in real-time via the app, receive SMS or e-mail updates, and contact your driver at the push of a button.
At the end of your ride your app will display the amount owing. Pay your driver by cash, Orange Money, or bill the ride to an account (corporate accounts only).
Mobility in the palm of your hand.
Book a ride with a uniformed, professional Flash Vehicles driver via a smartphone or web booking portal. Book a ride for now or later, by the trip or by the hour.
Uniformed, professional Flash drivers with background and medical screening. Well-maintained vehicles. Driver and vehicle details are sent to your phone in advance. Share your ride and driver details with a friend.
Book rides on-demand or in advance. Book a single trip or book a vehicle by the hour. Update or cancel your booking with the push of a button.
Receive a fare estimate before you book your ride, and a receipt after your ride. Prices set in advance by Flash, not the driver.
You're in Charge
Direct your driver on the route you want to take, or leave it to them. Need your driver to stop and wait while you run into a store? It's no problem with the "stop & wait" feature. Your driver is at your service.
Pay with ease
Pay your driver via cash or Orange Money at the end of your trip. Rides on corporate accounts can be billed to the account. Credit card payments are coming soon!
How it works
Frequently asked questions
When did the Flash Vehicles On Demand Service launch?
The Flash Vehicles On Demand service launched on April 1, 2019.
What are the hours of operation of the Flash Vehicles On Demand service?
PLEASE NOTE - As a result of the Coronavirus (COVID-19) global pandemic, the Government of Sierra Leone has imposed curfew restrictions which may affect service hours. For up-to-date information on service availability, please check the Flash Vehicles On Demand app or web-booker.
What areas of Freetown does the Flash Vehicles On Demand service serve?
Initially, the Flash Vehicles On Demand service will serve the central, downtown and Western areas of Freetown, including:
How much will it cost to use the Flash Vehicles On Demand service?
When a vehicle arrives to pick you up at the pick-up location that you request, you will receive a notification (by SMS, e-mail or in-app notification) that the driver has arrived. You have 5 minutes to make your way to the vehicle, after which a "Pre-Trip Wait Fee" of SLL 2,200 plus GST per minute will be charged.
When you are on a Point-to-Point trip and you ask your driver to stop and wait for you (for example, while you run into a store to buy something) you will be billed a "Trip Pause Fee" of SLL 2,200 plus GST per minute the driver waits for you. The Trip Pause fee stops being billed once you resume your trip.
The minimum cost for a Point-to-Point trip is SLL 30,000 (including GST), regardless of the distance actually travelled.
The minimum booking length for an As-Directed booking is one hour (approximately SLL 115,000 including GST), regardless of the actual length of your As-Directed booking.
Initially, there will be no cancellation fees associated with a trip cancelled at any time before the driver picks you up.
Where the payment method selected is "Cash", the cost of the trip will be rounded-up to the nearest SLL 5,000. All point-to-point trips are rounded-up to the nearest kilometer.
Will there be surge pricing or cancellation fees?
Initially, the Flash Vehicles On Demand service will not have "surge" pricing. Pricing will be fixed and will not vary by time of day.
Will the Flash app provide an ETA for my pick-up? Is it accurate?
The Flash Vehicles app and web-booker will provide you with an approximate ETA (or "estimated time of arrival") for a driver in general and, once a driver has been assigned to your trip, for that particular driver to arrive at your pick-up location.
Who can use the Flash Vehicles On Demand service?
On what devices can I use the Flash app?
When I'm using the service, what happens if I have an issue?
Flash Vehicles will have a customer service representative on staff during all hours during which the Flash Vehicles On Demand service operates.
What is the Flash Vehicles On Demand Service?
Flash Vehicles On Demand is Freetown's first app-based on demand vehicle service.
Can I open a corporate account?
Yes, the Flash Vehicles On Demand service offers several features which are well-suited to corporate account clients, including post-paid invoices, cost centres, and access control.
I'm interested! How do I sign-up?
If you're an individual user, download the app (available in iOS and Android), register and you're all set!
What safety features does the Flash Vehicles On Demand Service provide?
The name and picture of your driver, together with vehicle identification details (make, colour, registration number) provided to you in advance of your driver arriving, as well as a notification telling you when your driver has arrived at the pick-up location.
The ability to live-track your driver's location and to call your driver on the phone at the push of a button.
The ability to share your driver details and location with a friend or family member.
Live monitoring by the Flash Customer Service Team, contactable by phone and e-mail during all hours of operation.
Driver in-app emergency button.
Redundant GPS tracking.
Access agreement for roadside emergency ambulance transport and emergency medical treatment in the event of an injury.