Flash Vehicles On Demand Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit https://www.flashvehiclesondemand.com (the "Site") or use the Flash Vehicles On Demand mobile application (the "App").

 

PERSONAL INFORMATION WE COLLECT

 

When you use the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.

We refer to this automatically-collected information as “Device Information.”

 

We collect Device Information using the following technologies:

 

  •  “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

  •  “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

  •  “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

We will manage and use cookies in line with our Cookie Policy, which is available for review at: https://www.flashvehiclesondemand.com/cookie-policy.

Additionally when you make a vehicle booking or download and use the App, we may collect certain information from you, including your name, gender, address, email address, and phone number.  We refer to this information as “Registration Information. In addition, we may collect credit card information via our online booking platform or the the "App", should you wish to provide it. When you make a booking through the Site or the App, we may collect information relating to your geographical location, pick-up destination, drop-off destination, passengers, time of booking, method of payment, and other kinds of information you are asked to configure or specify in connection with your use of the Site or the App. We refer to this information as "Booking Information".

 

When we talk about “Personal Information” in this Privacy Policy, we are talking about Device Information, Registration Information, and Booking Information.

 

HOW DO WE USE YOUR PERSONAL INFORMATION?

 

We use the Registration Information and Booking Information that we collect generally to fulfill any bookings placed through the Site or the App (including processing your payment information, arranging for bookings, and providing you with invoices and/or booking confirmations and updates).  Additionally, we use this Registration Information and Booking Information to:

 

  • Communicate with you (such as to provide you with booking and arrival confirmations and trip receipts);

  • Screen our orders for potential risk or fraud; and

  • When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services, such as promotional discounts or vouchers.

 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION

 

We may share the Personal Information we collect:

 

  1. With our employees, contractors and agents engaged in the provision of services to you. For example, as a passenger requesting a booking, we may we may share your name, average rider rating given by drivers, telephone number and pickup and/or dropoff locations with drivers.

  2. With other people at your request. For example, we may share your ETA and location with a friend at your request.

  3. With the owner of an account that you may use. If you use a profile associated with another party we may share your trip information with the owner of that profile. This occurs, for example, if you are a passenger using a corporate or business account, or if you are passenger who takes a trip arranged by a friend.

  4. With our subsidiaries and affiliates. We share information with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf. For example, we process and store information in Europe on behalf of its international subsidiaries and affiliates.

  5. With our service providers and business partners. We may provide information to our vendors, consultants, marketing partners, research firms, and other service providers or business partners. This may include, for example​

    • Technology infrastructure and mobile application providers responsible for the design, maintenance, configuration and functioning of the Site or the App.

    • Payment processors and facilitators.

    • Cloud storage providers.

    • Marketing partners and marketing platform providers, such as with respect to e-mail address, consent and anti-spam management.

    • Data analytics providers.

    • Research partners.

    • Vendors that assist us to enhance the safety and security of our apps.

    • Consultants, lawyers, accountants and other professional service providers.

    • Fleet partners.

    • Insurance and financing partners.

  6. For legal reasons in the event of a dispute. ​We may share your information if we believe it is required by applicable law, regulation, operating agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns. This includes sharing your information with law enforcement officials, government authorities, airports (if required by the airport authorities as a condition of operating on airport property), or other third parties as necessary to enforce our terms and conditions, user agreements, or other policies, to protect our rights or property or the rights, safety or property of others, or in the event of a claim or dispute relating to your use of our services. If you use another person’s credit card, we may be required by law to share information with that credit card holder, including trip information.

  7. With potential buyers or business partners. We may share your information with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.

  8. With your consent. We may share your information other than as described in this policy if we notify you and you consent to the sharing.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

 

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

 

DATA RETENTION

When you place a registration or booking through the Site or the App, we will maintain your Registration Information or your transaction information, as applicable, for our records unless and until you ask us to delete this information.

 

MINORS

The Site is not intended for individuals under the age of 18.

 

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at administrator@flashvehicles.com or by mail using the details provided below:

 

  Solon Transportation Company Limited

  Attention: Website Administrator

  56B Main Motor Road

  Freetown, Sierra Leone