COMING SOON

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FLASH ON DEMAND

An app and web-based ride booking service for Freetown, by Flash Vehicles.

Book and pay for a professional Flash driver and vehicle by the trip, or by the hour. 

A safe, convenient, and economical way to get around Freetown. 

Launching April, 2019

Book a vehicle. On demand. It's that simple.

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Book

Use the Flash App or Website to book a ride for now or later. Specify your pick-up and drop-off location using a place name, a pin-drop or an address. Book a single ride or book the vehicle by the hour and receive a fare estimate and ETA before you book.

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RIDE

You'll be automatically assigned a uniformed Flash driver and vehicle to complete your trip. Monitor your driver's progress to your pick-up in real-time via the app, receive SMS or e-mail updates, and contact your driver at the push of a button.

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PAY

At the end of your ride your app will display the amount owing. If you haven't made any intermediate stops, your fare will match the estimate, regardless of the route taken. Pay your driver by cash, Africell Money, Orange Money, or bill the ride to an account (corporate accounts only). 

Mobility in the palm of your hand.

Convenience

Book a ride with a uniformed, professional Flash Vehicles driver via a smartphone or web booking portal. Book a ride for now or later, by the trip or by the hour.

Safety

Uniformed, professional Flash drivers with background and medical screening. Well-maintained vehicles. Driver and vehicle details are sent to your phone in advance. Share your ride and driver details with a friend.

Flexibility

Book rides on-demand or in advance. Book a single trip or book a vehicle by the hour. Update or cancel your booking with the push of a button. 

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Transparent Pricing

Receive a fare estimate before you book your ride. If your ride has no intermediate stops or waiting, your trip cost will match the estimate, regardless of the route taken. Fixed prices set in advance by Flash, not the driver.

You're in Charge

Direct your driver on the route you want to take, or leave it to them. Need your driver to stop and wait while you run into a store? It's no problem with the "stop & wait" feature. Your driver is at your service.  

Pay with ease

Pay your driver via cash, mobile money (Africell and Orange) at the end of your trip. Rides on corporate accounts can be billed to the account. Credit card payments are coming soon! 

Frequently asked questions

When does the Flash Vehicles On Demand Service launch?


The Flash Vehicles On Demand services will be available to select Flash Vehicles clients starting in early April. We plan to continue to expand the service to more passengers throughout the month and beyond, depending on interest. If you're interested, subscribe to our notification list and we'll let you know when the Flash Vehicles On Demand service becomes available!




What are the hours of operation of the Flash Vehicles On Demand service?


The Flash Vehicles On Demand service will initially operate from 6:00 a.m. to midnight, seven days per week. We plan to expand the service to 24-hour service in the coming months, if there is sufficient demand.




What areas of Freetown does the Flash Vehicles On Demand service serve?


Initially, the Flash Vehicles On Demand service will serve the central, downtown and Western areas of Freetown, including: - Aberdeen and Lumley Beach - Wilberforce and Spur Loop - The central portion of Freetown running North of Jomo Kenyatta Road - Freetown's downtown core up to (and including) the port and Jinger Hall neighbourhoods You can see a visual representation of the Flash Vehicles On Demand initial service here. We plan to expand the service area over time based on demand and client requests.




How much will it cost to use the Flash Vehicles On Demand service?


Flash Vehicles is committed to providing you with transparent pricing when you use the Flash Vehicles On Demand service. We are also committed to reviewing pricing regularly to ensure our pricing structure meets the needs of our clients and the market. Don't hesitate to let us know what you think! For further details on the billing structure, see the terms and conditions provided with the Flash app and web booker. Overview Flash Vehicles will offer you the choice of two billing options: Point-to-Point: You will be billed for the cost of the distance between your pick-up point and your drop-off point, as calculated by Google Maps. The per kilometer rate used to calculate the cost is approximately SLL 8,600 per kilometer + GST. The minimum fare is SLL 45,000. By the Hour: Referred to as the "As Directed" trip option in the Flash app and web-booker, the As Directed option allows you to book a vehicle for a period of time, ranging from one to 6 hours. You will be billed in 15-minute increments with a minimum of one-hour's booking. The approximate rate is SLL 32,000 plus GST per 15 minutes (or approximately SLL130,000 plus GST per hour). Fare Estimates When you book a trip, you will receive a fare estimate (provided that you specify the drop-off location or length of the As Directed booking) before you confirm your trip request. In the case of a Point-to-Point trip, the fare estimate is based on the geographic distance between your pick-up and drop-off location. So long as your trip starts at the pick-up location and ends at the drop-off location you specify, the cost of your trip will match the cost estimate you were given, regardless of the route taken by the driver. The distance travelled to additonal stops is billed at the per-kilometer rate set out above. If you have your driver stop and wait for you (for example, while you run into a shop), the "trip-pause wait time" will be billed at approximately SLL 4,200 per minute + GST. In the case of an As Directed trip, your fare estimate is based on the number of hours you specify for the booking length. Any additional time you take will beyond what you specified into your booking will be billed at the 15-minute increment rate specified above. Additional Fees and Details:

  • When a vehicle arrives to pick you up at the pick-up location that you request, you will receive a notification (by SMS, e-mail or in-app notification) that the driver has arrived. You have 5 minutes to make your way to the vehicle, after which a "Pre-Trip Wait Fee" of SLL 8,600 per minute will be charged.
  • When you are on a Point-to-Point trip and you ask your driver to stop and wait for you (for example, while you run into a store to buy something) you will be billed a "Trip Pause Fee" of SLL 4,200 + GST per minute the driver waits for you. The Trip Pause fee stops being billed once you resume your trip.
  • The minimum cost for a Point-to-Point trip is SLL 45,000 (including GST), regardless of the distance actually travelled.
  • The booking length for an As-Directed booking is one hour (approximately SLL 130,000 + GST), regardless of the actual length of your As-Directed booking.
  • Initially, there will be no cancellation fees associated with a trip cancelled at any time before the driver picks you up.
  • Where the payment method selected is "Cash", the cost of the trip will be rounded-up to the nearest SLL 5,000.
Please note that Flash Vehicles reservers the right to change pricing amounts and structure at any time, without prior notice.




Will there be surge pricing or cancellation fees?


Initially, the Flash Vehicles On Demand service will not have "surge" pricing. Pricing will be fixed at will not vary by time of day. Initially, Flash Vehicles does not intend to charge cancellation fees where a trip is cancelled before it is started. The above policies may change at some point in the future, but are not currently contemplated.




Will the Flash app provide an ETA for my pick-up? How accurate will it be?


The Flash Vehicles app and web-booker will provide you with an approximate ETA (or "estimated time of arrival") for a driver in general and, once a driver has been assigned to your trip, for that particular driver to arrive at your pick-up location. ETA values are based on Google Maps-generated trip times between your driver's location and your pick-up location. As a result, this Google Maps-generated route may not reflect the realities of traffic conditions or the optimal route to take in Freetown. As a result, your ETA may not be an accurate indicator of the actual amount of time it may take for your driver to arrive. However, you will be able to monitor your driver's real-time progress towards your pick-up point via the app, and you will receive a notifcation when your driver arrives. Additionally, at any point you can, with the push of a button, call your driver to ask for an ETA. Flash Vehicles, through its partners, plans to work with Google to help improve routing and traffic prediction in Freetown.




Who can use the Flash Vehicles On Demand service?


Initially, the Flash Vehicles On Demand service will be made available to select Flash Vehicles clients and their employees. We intend to expand the scope of the Flash Vehicles On Demand service to cover all residents of Freetown. Sign-up for our notification list and we can let you know as soon as the Flash Vehicles On Demand service is available to you!




On what devices can I use the Flash app?


The Flash Vehicles On Demand app will be available for download to both iOS and Android devices from the Apple Store and Google Play, respectively.




When I'm using the service, what happens if I have an issue or a problem with the driver?


Flash Vehicles will have a customer service representative on staff during all hours during which the Flash Vehicles On Demand service operates. If you encounter any issues with your driver or trip, simply call the customer service representative at the number provided in the app, or e-mail support@flashvehicles.com. The Flash team is here to help!




I'm interested! How do I sign-up?


If you're an existing Flash Vehicles client, simply call your Flash Vehicles client or sales representative, or the Flash Vehicles office at +232 76 535 274 and let us know. If you are not currently a Flash Vehicles client, subscribe for our notifications list and we'll provide you with information and updates on how to access the Flash Vehicles On Demand service when it becomes available to you.