FLASH ON DEMAND
An app and web-based ride booking service for Freetown, by Flash Vehicles.
Book and pay for a professional Flash driver and vehicle by the trip, or by the hour.
A safe, convenient, and economical way to get around Freetown.
Launching April, 2019
Book a vehicle. On demand. It's that simple.
Use the Flash App or Website to book a ride for now or later. Specify your pick-up and drop-off location using a place name, a pin-drop or an address. Book a single ride or book the vehicle by the hour and receive a fare estimate and ETA before you book.
You'll be automatically assigned a uniformed Flash driver and vehicle to complete your trip. Monitor your driver's progress to your pick-up in real-time via the app, receive SMS or e-mail updates, and contact your driver at the push of a button.
At the end of your ride your app will display the amount owing. If you haven't made any intermediate stops, your fare will match the estimate, regardless of the route taken. Pay your driver by cash, Africell Money, Orange Money, or bill the ride to an account (corporate accounts only).
Mobility in the palm of your hand.
Book a ride with a uniformed, professional Flash Vehicles driver via a smartphone or web booking portal. Book a ride for now or later, by the trip or by the hour.
Uniformed, professional Flash drivers with background and medical screening. Well-maintained vehicles. Driver and vehicle details are sent to your phone in advance. Share your ride and driver details with a friend.
Book rides on-demand or in advance. Book a single trip or book a vehicle by the hour. Update or cancel your booking with the push of a button.
Receive a fare estimate before you book your ride. If your ride has no intermediate stops or waiting, your trip cost will match the estimate, regardless of the route taken. Fixed prices set in advance by Flash, not the driver.
You're in Charge
Direct your driver on the route you want to take, or leave it to them. Need your driver to stop and wait while you run into a store? It's no problem with the "stop & wait" feature. Your driver is at your service.
Pay with ease
Pay your driver via cash, mobile money (Africell and Orange) at the end of your trip. Rides on corporate accounts can be billed to the account. Credit card payments are coming soon!
Frequently asked questions
When does the Flash Vehicles On Demand Service launch?
The Flash Vehicles On Demand services will be available to select Flash Vehicles clients starting in early April.
What are the hours of operation of the Flash Vehicles On Demand service?
The Flash Vehicles On Demand service will initially operate from 6:00 a.m. to midnight, seven days per week.
What areas of Freetown does the Flash Vehicles On Demand service serve?
Initially, the Flash Vehicles On Demand service will serve the central, downtown and Western areas of Freetown, including:
How much will it cost to use the Flash Vehicles On Demand service?
When a vehicle arrives to pick you up at the pick-up location that you request, you will receive a notification (by SMS, e-mail or in-app notification) that the driver has arrived. You have 5 minutes to make your way to the vehicle, after which a "Pre-Trip Wait Fee" of SLL 8,600 per minute will be charged.
When you are on a Point-to-Point trip and you ask your driver to stop and wait for you (for example, while you run into a store to buy something) you will be billed a "Trip Pause Fee" of SLL 4,200 + GST per minute the driver waits for you. The Trip Pause fee stops being billed once you resume your trip.
The minimum cost for a Point-to-Point trip is SLL 45,000 (including GST), regardless of the distance actually travelled.
The booking length for an As-Directed booking is one hour (approximately SLL 130,000 + GST), regardless of the actual length of your As-Directed booking.
Initially, there will be no cancellation fees associated with a trip cancelled at any time before the driver picks you up.
Where the payment method selected is "Cash", the cost of the trip will be rounded-up to the nearest SLL 5,000.
Will there be surge pricing or cancellation fees?
Initially, the Flash Vehicles On Demand service will not have "surge" pricing. Pricing will be fixed at will not vary by time of day.
Will the Flash app provide an ETA for my pick-up? How accurate will it be?
The Flash Vehicles app and web-booker will provide you with an approximate ETA (or "estimated time of arrival") for a driver in general and, once a driver has been assigned to your trip, for that particular driver to arrive at your pick-up location.
Who can use the Flash Vehicles On Demand service?
Initially, the Flash Vehicles On Demand service will be made available to select Flash Vehicles clients and their employees.
On what devices can I use the Flash app?
The Flash Vehicles On Demand app will be available for download to both iOS and Android devices from the Apple Store and Google Play, respectively.
When I'm using the service, what happens if I have an issue or a problem with the driver?
Flash Vehicles will have a customer service representative on staff during all hours during which the Flash Vehicles On Demand service operates.
I'm interested! How do I sign-up?
If you're an existing Flash Vehicles client, simply call your Flash Vehicles client or sales representative, or the Flash Vehicles office at +232 76 535 274 and let us know.